Support
How can we help?
Email support@nimayu.com for product support and privacy requests.
Requesting help
Include your Nimayu version, a short description, what you expected, what happened, and the minimum steps needed to reproduce it.
Local diagnostic package
In Settings → Local diagnostics, choose Create diagnostic package. The package may contain a version/platform manifest, sanitized recent logs, runtime state, and minimal evidence that a previous run did not end cleanly. It does not by itself prove Nimayu crashed.
The package remains on your PC and is never uploaded automatically. Review it and send it manually only if needed. Open diagnostics folder shows its location.
Twitch, YouTube, and Kick
If a provider stops working, disconnect it and start a new explicit authorization. Check provider availability and the requested permissions. Use the provider's account controls if you also want to revoke its access.
Privacy and deletion
Privacy and Marketplace Community deletion requests can be initiated through support@nimayu.com. Before platform identity verification is available, control of the affected identity must be verified externally. We will not request secrets or rely on a user-supplied account identifier as the only proof.
Local data can be removed by disconnecting providers or choosing complete data removal during uninstall. Complete removal deletes the current user's legacy-compatible %APPDATA%\AniMates directory.
Read the Privacy Policy or third-party notices.